EXPERT CLEANING SERVICES FOR OVER 18 YEARS
WITHIN 45 MINUTES OF YOUR CALL,
AN AREA MANAGER WILL ATTEND YOUR PREMISES TO
RECTIFY ANY PROBLEMS
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The operational responsibilities of all staff are clearly defined within our organization.
The management at KSB Management adopts a proactive role in the daily execution of our contracts to
ensure the total satisfaction of our clients.
Competence
Performance Support
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KSB Management maintains a record of the level of skill and competence of all staff in regards to the performance of work. Performance lacking
individuals will be assigned to a Supervisor to guide and train the necessary procedures to comply with the level of standard practiced by KSB Management
Competence
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The minimum performance level will be as those set out in the Australian Contract Cleaners Association Certificate level of competence.
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Staff & Onsite Supervision
At KSB Management, Cleaners are supported by a full time Supervisor who work during cleaning hours supporting the cleaning team.
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Security Check
Everyone employed by KSB Management must pass a security check. It is only when successful, further training on our methods and procedures is given before being placed into a cleaning team. Any security incidences arising from any work performed by KSB Management is to be made aware to the Operations Manager. Immediate action will be taken to bring a resolution to the problem.
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Training
KSB Management has its own company-training program in place for some 4 years now which complies with the Training Guarantee Act 1990.
All cleaners are trained to a standard set by the Australian Building Services
Association Certificate level and Occupational Health & Safety (OH&S) Protocol. Supervisory staff and management staff all participate in Workcover OH&S training.
Enviromental Management
Plan & Policy
KSB Management recognizes that the business in the procurement of cleaning services has some impacts on the surrounding environment and human health. To reduce these negative impacts we are committed to continually improving our management through the implementation of our environmental management system.
The following aspects have been identified and procedures have been put in place
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Waste – segregation and recycling to cooperate with waste treatment processes
Energy – minimum use complying with the department’s energy efficiency program
Environmental Purchasing – environmentally friendly cleaning products with reduced toxicity and imp roved biodegradability
Paper usage – recycling of packaging and paper
Chemical usage & Handling – Material Safety Data Sheets (MSDS) and incident/accident reporting (KSB Management WH&S)
Dust – control of dust generation
Emissions
Environmental Accidents – control of spillages
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KSB Management is committed to complying with all legislative and industry requirements relating to our impacts on the environment.